Is the GaaP wider than we think? Applying a sociotechnical lens to Government-As-A-Platform

Jamieson, David, Wilson, Rob and Martin, Mike (2020) Is the GaaP wider than we think? Applying a sociotechnical lens to Government-As-A-Platform. In: Proceedings of the 13th International Conference on Theory and Practice of Electronic Governance. ACM International Conference Proceeding Series . Association for Computing Machinery (ACM), New York, pp. 514-517. ISBN 9781450376747

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Abstract

Applying a sociotechnical lens to the Government-As-A-Platform initiative, we suggest that the implementation of it is far from beneficial to the End User-the citizen. Looking at the adoption of the digital platform by governments and using the United Kingdom's deployment of www.gov.uk as an example, we argue that this shift towards digital interaction focuses merely on the transactional arrangement rather than the relational exchanges required of public service. We present that there is a disconnect between the imaginary of the benefits of the digital platform and how, when applied to the public sector, the citizen is missing from the discussion.

Item Type:	Book Section
Uncontrolled Keywords:	digital platforms, e-government, governance, platform thinking
Subjects:	G900 Others in Mathematical and Computing Sciences L200 Politics L700 Human and Social Geography L900 Others in Social studies
Department:	Faculties > Business and Law > Newcastle Business School
Depositing User:	John Coen
Date Deposited:	27 Nov 2020 15:18
Last Modified:	27 Nov 2020 15:18
URI:	http://nrl.northumbria.ac.uk/id/eprint/44858

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