Effects of official versus online review ratings

Ghimire, Binam, Shanaev, Savva and Lin, Zhibin (2022) Effects of official versus online review ratings. Annals of Tourism Research, 92. p. 103247. ISSN 0160-7383

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Official URL: https://doi.org/10.1016/j.annals.2021.103247


• Both official and online review ratings have a positive impact on the clientele.
• The impact of online review ratings is higher than that of the official one.
• Highly rated restaurants can attract more customers and may charge higherprices

Item Type: Article
Uncontrolled Keywords: Rating, Online review, Information asymmetry, Restaurant, Food hygiene, Consumer patronage
Subjects: N100 Business studies
N800 Tourism, Transport and Travel
Department: Faculties > Business and Law > Newcastle Business School > Accounting and Finance
Depositing User: Rachel Branson
Date Deposited: 24 May 2021 12:48
Last Modified: 03 Jun 2023 08:00
URI: https://nrl.northumbria.ac.uk/id/eprint/46258

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