The role of integrated offline/online social activity and social identification in Facebook citizenship behaviour formation

Bhatti, Zeeshan Ahmed, Arain, Ghulam Ali, Yasin, Hina Mahboob, Khan, Muhammad Asif and Akram, Muhammad Shakai (2021) The role of integrated offline/online social activity and social identification in Facebook citizenship behaviour formation. Information Technology & People, 34 (5). pp. 1419-1438. ISSN 0959-3845

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Abstract

Purpose
Drawing on social identity theory and prosocial behaviour research, this study explores how people's integration of their offline and online social activities through Facebook cultivates their Facebook citizenship behaviour (FCB). It also offers further insight into the underlying mechanism of offline and online social activity integration - FCB relation by investigating people's social identification with their offline and online social groups as possible mediators.

Design/methodology/approach
Based on social identity theory (SIT) literature, community citizenship behaviour and offline-online social activity integration through Facebook, we developed a conceptual model, which was empirically tested using data from 308 Facebook users

Findings
The results confirm that the participants' offline-online social activity integration via Facebook is positively linked to their FCB. Further, the integration of offline and online social activity through Facebook positively affects how a person identifies with their offline and online social groups, which in turn causes them to display FCB. In addition, offline/online social identification mediates the integration – FCB relation.

Practical implications
In practice, it is interesting to see people's tendency towards altruistic behaviours within groups they like to associate themselves with. Those who share their Facebook network with their offline friends can use such network to seek help and support.

Originality/value
From a theoretical perspective, unlike past research, this study examines how individuals' offline-online social activity integration via Facebook helps them associate with groups. In addition, this study investigates social identification from an offline and online perspective.

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