The use of information in online healthcare provider choice

van Schaik, Paul, Thornhill, Ema, Davies, Mark, Flynn, Darren and Kusev, Petko (2019) The use of information in online healthcare provider choice. International Journal of Human-Computer Studies, 128. pp. 41-60. ISSN 1071-5819

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In order to evaluate and facilitate the provision of health information online, we must first understand how it is perceived by those who use it. Two important considerations in research on patients’ information use in online healthcare provider choice are the need for a conceptual framework for studying information types and methods for studying information use. Therefore, our first contribution lies in using Donabedian’s structure-process-outcome model of healthcare quality to identify specific patterns of preference and information use in online healthcare provider choice, and differences in information use between two healthcare provider types. Our second contribution lies in identifying differences in results between data collection methods (importance rating/selection, concurrent self-report of online information use and retrospective information use) in relation to choice tasks. In a mixed-methods design, provider type (primary and secondary care) was systematically varied during participants’ use of the infomediary NHS Choices. Participants preferred process topics over structure topics, in contrast with the results of concurrent and retrospective self-report. We conclude that the differences in results between the types of data collection method reflect underlying differences in choice task. Future research should address the use of novel infomediary user-interfaces, and infomediaries in relation to the use of other information sources and (e-)health literacy.

Item Type: Article
Additional Information: Funding information: The authors are grateful for the British Academy for funding the research. The authors also thank Kate Byrnes for acting as the second coder of the qualitative data and John Vasilopoulos and Gabor Aranyi for proof-reading an earlier version of this work.
Uncontrolled Keywords: Online, health information, Online search, Patient education, Infomediary, Choice
Subjects: B900 Others in Subjects allied to Medicine
Department: Faculties > Health and Life Sciences > Nursing, Midwifery and Health
Depositing User: John Coen
Date Deposited: 12 Nov 2021 12:54
Last Modified: 12 Nov 2021 13:00

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