Artificial Intelligence and Knowledge Sharing: Contributing Factors to Organizational Performance

Olan, Femi, Arakpogun, Emmanuel, Suklan, Jana, Nakpodia, Franklin, Damij, Nadja and Jayawickrama, Uchitha (2022) Artificial Intelligence and Knowledge Sharing: Contributing Factors to Organizational Performance. Journal of Business Research, 145. pp. 605-615. ISSN 0148-2963

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The evolution of organizational processes and performance over the past decade has been largely enabled by cutting-edge technologies such as data analytics, artificial intelligence (AI), and business intelligence applications. The increasing use of cutting-edge technologies has boosted effectiveness, efficiency and productivity, as existing and new knowledge within an organization continues to improve AI abilities. Consequently, AI can identify redundancies within business processes and offer optimal resource utilization for improved performance. However, the lack of integration of existing and new knowledge makes it problematic to ascertain the required nature of knowledge needed for AI’s ability to optimally improve organizational performance. Hence, organizations continue to face reoccurring challenges in their business processes, competition, technological advancement and finding new solutions in a fast-changing society. To address this knowledge gap, this study applies a fuzzy set-theoretic approach underpinned by the conceptualization of AI, knowledge sharing (KS) and organizational performance (OP). Our result suggests that the implementation of AI technologies alone is not sufficient in improving organizational performance. Rather, a complementary system that combines AI and KS provides a more sustainable organizational performance strategy for business operations in a constantly changing digitized society.

Item Type: Article
Uncontrolled Keywords: Artificial Intelligence, Business Processes, Knowledge Sharing, Organizational Performance, Performance Management
Subjects: G700 Artificial Intelligence
N100 Business studies
Department: Faculties > Business and Law > Newcastle Business School
Depositing User: John Coen
Date Deposited: 21 Mar 2022 14:25
Last Modified: 20 Sep 2023 08:00

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