Supporting Real-time Peer-Mentoring of Rural Volunteers

Varghese, Delvin, Bartindale, Tom, Montague, Kyle, Baillie Smith, Matt and Olivier, Patrick (2022) Supporting Real-time Peer-Mentoring of Rural Volunteers. In: CHI Conference on Human Factors in Computing Systems. ACM, New York, NY, United States, pp. 1-13. ISBN 9781450391573

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Abstract

Telephone-driven community forums have been a widely proposed solution to address the unreliable internet connectivity and large geographic scope that characterizes many international NGO contexts. Primarily, these applications support asynchronous activities, such as information portals or forums to access rural journalism, but opportunities for real-time experience sharing remain largely under-explored. In this paper, we explore the potential of such forums to support remote mentoring of NGO volunteers, a practice that requires synchronous, dialogical formats for experience sharing and peer discussion. We engaged 28 participants from a rural Indian NGO in the design of peer-mentoring sessions that leverage synchronous audio discussions, using the structure and format of traditional talk-show radio as a starting point. The participants favored an entertaining approach to mentoring and discussed the logistics required to achieve this within their resource constraints. We conclude with design implications for designing media-driven community engagement platforms and the ethical challenges around protecting marginalized community interests.

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