Supporting Real-time Peer-Mentoring of Rural Volunteers

Varghese, Delvin, Bartindale, Tom, Montague, Kyle, Baillie Smith, Matt and Olivier, Patrick (2022) Supporting Real-time Peer-Mentoring of Rural Volunteers. In: CHI Conference on Human Factors in Computing Systems. ACM, New York, NY, United States, pp. 1-13. ISBN 9781450391573

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Telephone-driven community forums have been a widely proposed solution to address the unreliable internet connectivity and large geographic scope that characterizes many international NGO contexts. Primarily, these applications support asynchronous activities, such as information portals or forums to access rural journalism, but opportunities for real-time experience sharing remain largely under-explored. In this paper, we explore the potential of such forums to support remote mentoring of NGO volunteers, a practice that requires synchronous, dialogical formats for experience sharing and peer discussion. We engaged 28 participants from a rural Indian NGO in the design of peer-mentoring sessions that leverage synchronous audio discussions, using the structure and format of traditional talk-show radio as a starting point. The participants favored an entertaining approach to mentoring and discussed the logistics required to achieve this within their resource constraints. We conclude with design implications for designing media-driven community engagement platforms and the ethical challenges around protecting marginalized community interests.

Item Type: Book Section
Additional Information: ACM CHI 2022 30/04/22 → 5/05/22 New Orleans, LA, United States
Uncontrolled Keywords: hci4d, global south, international development, ICT4D, mentoring, rural development, volunteers
Subjects: F800 Physical and Terrestrial Geographical and Environmental Sciences
G500 Information Systems
Department: Faculties > Engineering and Environment > Geography and Environmental Sciences
Depositing User: Rachel Branson
Date Deposited: 05 May 2022 10:27
Last Modified: 05 May 2022 10:30

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