Scaffolding Young People's Participation in Public Service Evaluation through Designing a Digital Feedback Process

Dow, Andrew, Montague, Kyle, Concannon, Shauna and Vines, John (2022) Scaffolding Young People's Participation in Public Service Evaluation through Designing a Digital Feedback Process. In: Designing Interactive Systems Conference. ACM, New York, pp. 319-334. ISBN 9781450393584

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Young people facing marginalisation often rely on publicly funded services for support. Such services must include users in improving their provision, but often lack the processes and tools to facilitate this. The civic turn within HCI means that we are still tackling the complexities of community-based design research required to provide digital tools of relevance to public services. To address this, we worked with groups of young people to explore the design of a service evaluation process, supported by digital resources, intended to support marginalised youths to influence service delivery. Our findings demonstrate how the groups of young people participating in processes of service evaluation using our digital tools embraced the opportunity to express themselves. We also identify tensions from the social values underpinning the youth voluntary sector that impede their participation. We close by discussing challenges for community-based design and implications for digital technologies that facilitate the participation of marginalised young people in civic processes.

Item Type: Book Section
Additional Information: Funding information: This research was funded through the EPSRC Centre for Doctoral Training in Digital Civics (EP/L016176/1). Designing Interactive Systems Conference 13/06/22 → 17/06/22 Australia
Uncontrolled Keywords: Human-Computer Interaction (HCI), Digital Civics, user participation, Participatory community-based research, Marginalised Youth, Public Service Delivery, Digital Feedback
Subjects: G400 Computer Science
Department: Faculties > Engineering and Environment > Computer and Information Sciences
Depositing User: Rachel Branson
Date Deposited: 21 Jun 2022 10:06
Last Modified: 27 Jul 2022 16:30

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