A critical study of managers in practice and their contribution and influence on the overall knowledge and business impact in an organisation

Blower, Eliazabeth (2021) A critical study of managers in practice and their contribution and influence on the overall knowledge and business impact in an organisation. Doctoral thesis, Northumbria University.

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Abstract

Line managers are faced with the challenge of developing their personal knowledge, management practice and ‘people skills’, in order to be able to effectively share their knowledge with others and support their learning and development. The opportunity to learn and develop these skills occurs constantly in the workplace, practice learning, and lifelong learning being embedded in continuing professional development.
The framework evolved in this study was used to help understand the individual and contextual variables that contribute to managers in practice contributing and influencing knowledge in an organisation. A qualitative methodology approach was employed, using semi-structured interviews to explore the richness of the line managers experience, identifying communication, trust, experience, and confidence as significant factors in the creation and sharing of their knowledge.
The results of the study indicated there was a link between management practice and experience, the development of people skills, the building of trust, growing in confidence and knowledge sharing. In addition, the results of the study confirmed that communication and the building of trust are essential if the line manager is to contribute to building knowledge in an organisation.

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