The Contribution of Design Thinking to Museum Digital Transformation in Post-Pandemic Times

Mason, Marco (2022) The Contribution of Design Thinking to Museum Digital Transformation in Post-Pandemic Times. Multimodal Technologies and Interaction, 6 (9). p. 79. ISSN 2414-4088

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With this article, I would like to present a critical examination of my position on the role of design in museums by focusing on the influence of human-centred design practices (also known as design thinking) in the context of digital transformation in museums, a transformation that has been accelerated by two years of the COVID-19 pandemic and its restrictions. The article aims to offer a set of propositions about the contribution of design thinking (DT) to the main challenges museums are facing in a moment of digital transformation. A rigorous evaluation of the value of DT on museums is beyond the scope of this article, however, there is a sufficient body of academic and professional literature to hypothesise the contribution of DT in addressing digital transformation challenges. My argumentation is supported by evidence from the literature review in the museum sector and academia. Firstly, through a critical examination of facts (museum initiatives during the pandemic) and a critical reflection of existing literature, I will identify a set of key museum challenges. Secondly, by critically looking at design literature, I will suggest a set of propositions by discussing the contribution of DT practices in addressing those challenges.

Item Type: Article
Additional Information: Funding information: The literature review on digital transformation and (part of the scholarly articles on) design thinking are the results of a research project funded by AHRC: “Designing in the Digitally Mature Museum: Refocusing Design From Technology To Human Practice” (project reference AH/V008013/1), accessed on 18 August 2022.
Uncontrolled Keywords: design thinking; museum digital transformation; cultural digital heritage design
Subjects: W200 Design studies
Department: Faculties > Arts, Design and Social Sciences > Design
Depositing User: Elena Carlaw
Date Deposited: 14 Sep 2022 09:06
Last Modified: 14 Sep 2022 09:15

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