The Gig Economy in Times of COVID-19: Designing for Gig Workers’ Needs

Alvarez De La Vega, Juan Carlos, Cecchinato, Marta and Rooksby, John (2020) The Gig Economy in Times of COVID-19: Designing for Gig Workers’ Needs. In: Microsoft New Future of Work, 3/8/20 - 5/8/20, Online.

_AlvarezDeLaVega_Cecchinato_et_al_20_The_Gig_Economy_in_Times_of_COVID_19.pdf - Published Version

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Worldwide, the COVID-19 pandemic has disproportionately affected gig economy workers due to the contingent and precarious nature of their work. Many gig economy workers have had to adapt quickly to new forms of working, and even learn new skills, to sustain their livelihood. At the same time, gig economy companies have prioritised profit and customers’ needs over workers’ safety. In this position paper, we draw insights from recent academic literature, policy papers, and media reports from across the globe to explore broad implications the pandemic has had on gig economy workers. We then discuss how gig economy platforms might be re-designed to support better working conditions and foster workers’ development.

Item Type: Conference or Workshop Item (Paper)
Uncontrolled Keywords: Gig Economy, Future of work, Worker-centred design, COVID-19, Uber
Subjects: G400 Computer Science
Department: Faculties > Engineering and Environment > Computer and Information Sciences
Depositing User: Rachel Branson
Date Deposited: 12 Dec 2022 14:38
Last Modified: 12 Dec 2022 14:45

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