Making the Gig Economy Work for Workers: An Exploration of Freelancing Platforms

Alvarez De La Vega, Juan Carlos (2020) Making the Gig Economy Work for Workers: An Exploration of Freelancing Platforms. Proceedings of the 33rd International BCS Human Computer Interaction Conference (BCS HCI 2020). ISSN 1477-9358

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Freelancing platforms, such as Upwork and Fiverr, have enabled virtual spaces for freelancers to advertise, deliver, and charge for their services worldwide with reduced uncertainty. However, freelancing platforms, like other types of gig work, present challenges for workers such as opaque regulations, ranking systems, and power imbalances that can negatively impact workers' experiences. While research in the gig economy has gained more attention recently, most studies have looked at mainstream platforms, such as Uber, leaving other types of gig work underexplored. Therefore, my PhD will use qualitative and co-design methods to expand the understanding of freelancing platforms' issues and provide design recommendations for improving freelancers' working experiences.

Item Type: Article
Additional Information: BCS HCI 2020: 33rd International BCS Human-Computer Interaction Conference 6/07/20 → 10/07/20 Newcastle-under-Lyme, United Kingdom
Uncontrolled Keywords: Gig Economy, Freelancing platforms, Upwork
Subjects: G500 Information Systems
Department: Faculties > Engineering and Environment > Computer and Information Sciences
Depositing User: Rachel Branson
Date Deposited: 12 Dec 2022 15:04
Last Modified: 12 Dec 2022 15:15

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