Crisis Communication

Jin, Yan and Vijaykumar, Santosh (2023) Crisis Communication. In: The International Encyclopedia of Health Communication. Wiley-Blackwell, Hoboken, NJ, pp. 1-9. ISBN 9781119678816; 9780470673959

[img] Text
iehc0935.pdf - Accepted Version
Restricted to Repository staff only until 27 December 2023.

Download (843kB) | Request a copy
Official URL:


This entry provides an overview of public health crises and public health crisis communication, grounded in crisis communication and literature around emerging infectious disease outbreaks (IDOs). It lays down the theoretical foundations for communication and crisis information management in times of public health risks and emergencies, heralded by two conceptual frameworks developed specifically to tackle IDOs and applicable to other health crises: Vijaykumar et al.’s risk amplification through media spread (RAMS) framework and Jin et al.’s infectious disease threat (IDT) appraisal model. It outlines key crisis communicative behaviors of individuals, including crisis information seeking and sharing (CISS) and crisis information vetting, summarizing empirical evidences in the context of IDOs. The rise of online misinformation as a critical concern in the communication management of IDOs and emerging interventions to combat this threat are further examined. Unique challenges and opportunities embedded in public health crisis communication (e.g., overcoming unintended effects of public health crisis communication) are identified for future research.

Item Type: Book Section
Uncontrolled Keywords: crisis communication, crisis information seeking and sharing, crisis information vetting, crisis (mis)information management, infectious disease outbreak (IDO), infectious disease threat (IDT) appraisal model, online misinformation, public health crisis, risk amplification through media spread (RAMS) framework, social media
Subjects: A300 Clinical Medicine
C800 Psychology
Department: Faculties > Health and Life Sciences > Psychology
Depositing User: Rachel Branson
Date Deposited: 13 Dec 2022 12:44
Last Modified: 13 Dec 2022 12:45

Actions (login required)

View Item View Item


Downloads per month over past year

View more statistics