Lean thinking in the European hotel industry

Vlachos, Ilias and Bogdanovic, Aleksandra (2013) Lean thinking in the European hotel industry. Tourism Management, 36. pp. 354-363. ISSN 0261-5177

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Official URL: http://dx.doi.org/10.1016/j.tourman.2012.10.007


This paper assesses lean practices in waste management using sample of small and medium sized hotels in 19 European countries. Seven value mapping streams were assessed, namely: Process activity mapping, Supply chain response matrix, Production variety funnel, Quality filter mapping, Demand amplification mapping, Decision point analysis, and Physical structure with particular reference guest reservation and reception, and to hotel procurement systems. It was found hotels do apply value mapping techniques, and similarities were found in hotel operations regardless of location. It is suggested that every value stream mapping technique (except production variety funnel and supply chain response matrix), can have a high impact on detecting and eliminating waste both upstream and downstream the value chain. The paper concludes by discussing managerial and research implications.

Item Type: Article
Uncontrolled Keywords: Lean thinking, value stream mapping tools, hotel industry, Europe
Subjects: N800 Tourism, Transport and Travel
Department: Faculties > Business and Law > Newcastle Business School
Depositing User: Helen Pattison
Date Deposited: 24 May 2012 15:19
Last Modified: 31 Jul 2021 21:17
URI: http://nrl.northumbria.ac.uk/id/eprint/7413

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