Information technology adoption in small businesses: confirmation of a proposed framework

Nguyen, Thuyuyen, Newby, Michael and Macaulay, Michael (2015) Information technology adoption in small businesses: confirmation of a proposed framework. Journal of Small Business Management, 53 (1). pp. 207-227. ISSN 0047-2778

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Abstract

This paper investigates which drivers affect information technology (IT) adoption and which factors relate to a successful IT implementation in small businesses, where the adoption rate is traditionally low and the failure rate is high. The findings from this study suggest that customers are the main driving force of IT adoption. When it comes to IT implementation, our results suggest that managers/owner–managers must engage with five factors: organization, internal IT resources, external IT consultants, supplier relations, and customer relations. These findings give further insight into IT adoption in small businesses and highlight the importance of customer relations in the adoption process.

Item Type:	Article
Additional Information:	Published online 16/09/13 before print
Subjects:	G400 Computer Science N100 Business studies
Department:	Faculties > Business and Law > Newcastle Business School
Depositing User:	Ay Okpokam
Date Deposited:	29 Jun 2012 14:46
Last Modified:	19 Nov 2019 09:50
URI:	http://nrl.northumbria.ac.uk/id/eprint/7911

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