Khan, Hina and Hedley, Katie (2009) Implementing service excellence to become a winning organisation. In: Academy of Marketing Science 14th Biennial World Marketing Congress, 21-25 July 2009, Oslo, Norway.
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Official URL: http://www.ams-web.org/cde.cfm?event=250911
| Item Type: | Conference or Workshop Item (Paper) |
|---|---|
| Subjects: | N900 Others in Business and Administrative studies |
| Department: | Faculties > Business and Law > Newcastle Business School |
| Depositing User: | Helen Pattison |
| Date Deposited: | 10 Oct 2012 08:49 |
| Last Modified: | 19 Nov 2019 09:53 |
| URI: | http://nrl.northumbria.ac.uk/id/eprint/9535 |
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