Items where Author is "Tyler, Melissa"

Tyler, Melissa and Taylor, Steve (2001) Juggling Justice and Care: Gendered Customer Service in the Contemporary Airline Industry. In: Customer Service: Empowerment and Entrapment. Critical Perspectives on Work and Organisations . Palgrave Macmillan, Basingstoke, pp. 60-78. ISBN 9780333946077

Taylor, Steve and Tyler, Melissa (2000) Emotional Labour and Sexual Difference in the Airline Industry. Work, Employment & Society, 14 (1). pp. 77-95. ISSN 0950-0170

Tyler, Melissa and Taylor, Steve (1998) The Exchange of Aesthetics: Women's Work and 'The Gift'. Gender, Work and Organization, 5 (3). pp. 165-171. ISSN 0968-6673

Taylor, Steve and Tyler, Melissa (1997) "Come Fly With Us": Emotional Labour and Sexual Differentiation Within the Airline Industry. In: Fifteenth Annual International Labour Process Conference, 25-27 March 1997, Edinburgh.