Items where Author is "Yarrow, David"

Yarrow, David (2006) A case study of the pursuit of organisational excellence : the role of 'diagnostic benchmarking' as an enabler of organisational improvement. Doctoral thesis, Northumbria University.

Voss, Chris, Yarrow, David, Funk, Benjamin, Tsikriktsis, Nikos and Owen, Jenny (2005) Managerial choice and performance in service management: a comparison of private sector organizations with further education colleges. Journal of Operations Management, 23 (2). pp. 179-195. ISSN 0272-6963

Robson, Andrew, Owen, Jenny and Yarrow, David (2005) Does quality drive employee satisfaction in the UK learning sector? International Journal of Quality & Reliability Management, 22 (5). pp. 465-484. ISSN 0265-671X

Yarrow, David, Hanson, Philip and Robson, Andrew (2004) Made in the 21st century: how far have we come on the journey to excellence? Total Quality Management and Business Excellence, 15 (5/6). pp. 829-839. ISSN 1478-3363

Yarrow, David and Robson, Andrew (2004) Organizational excellence: do your stakeholders agree? Total Quality Management and Business Excellence, 15 (5-6). pp. 869-878. ISSN 1478-3363

Yarrow, David, Connor, Maxine and Fraser, Sarah (2003) Thriving in unpredictable times : a reader on 'agility' in health care. Kingsham Press, Chichester. ISBN 9781904235101

Yarrow, David, Mitchell, Ed and Robson, Andrew (2000) The hidden factory: The naked truth about business excellence in the real world. Total Quality Management, 11 (4-6). S439-S447. ISSN 0954-4127