Items where Author is "Zampieri, Guido"
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Fu, Teng, Zampieri, Guido, Hodgson, David, Angione, Claudio and Zeng, Yifeng (2021) Modeling Customer Experience in a Contact Center through Process Log Mining. ACM Transactions on Intelligent Systems and Technology, 12 (4). p. 48. ISSN 2157-6904
