Items where Author is "Zheng, Chundong"

Article

Zheng, Chundong, Yuan, Liping, Bian, Xuemei, Wang, Han and Huang, Lei (2020) Management response to negative comments, psychological distance and product nature: a consumer perspective. European Journal of Marketing, 54 (10). pp. 2551-2573. ISSN 0309-0566

Chen, Tong, Ma, Ke, Bian, Xuemei, Zheng, Chundong and Devlin, James (2018) Is high recovery more effective than expected recovery in addressing service failure? - a moral judgment perspective. Journal of Business Research, 82. pp. 1-9. ISSN 0148-2963