The Five Accomplishments: A Framework for Obtaining Customer Feedback in a Health Service Community Learning Disability Team

Murray, George, McKenzie, Karen, Kidd, Gill, Lakhani, Shradha and Sinclair, Bridget (1998) The Five Accomplishments: A Framework for Obtaining Customer Feedback in a Health Service Community Learning Disability Team. British Journal of Learning Disabilities, 26 (3). pp. 94-99. ISSN 13544187

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Official URL: http://dx.doi.org/10.1111/j.1468-3156.1998.tb00058...

Abstract

The usefulness of using the philosophy of normalisation and, in particular, O`Brien`s (1992) Five Accomplishments as a basis for evaluating client satisfaction with a community based health service learning disabilities team was examined. A survey of a group of people with mild learning disabilities took place using the Five Accomplishments as a framework for a semi-structured interview. Areas of client satisfaction and dissatisfaction are discussed in the context of the use of a value-based means of obtaining feedback from clients. Limitations of interviewing techniques and specifically those used in this study are reviewed.

Item Type: Article
Uncontrolled Keywords: Learning Disability; Community Learning Disability Team; Customer Feedback; Normalisation; Five Accomplishments; Health Services
Subjects: C800 Psychology
Department: Faculties > Health and Life Sciences > School of Life Sciences > Psychology
Depositing User: Paul Burns
Date Deposited: 17 Nov 2014 12:11
Last Modified: 20 Oct 2017 01:29
URI: http://nrl.northumbria.ac.uk/id/eprint/18210

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