Murray, George, McKenzie, Karen, Kidd, Gill, Lakhani, Shradha and Sinclair, Bridget (1998) The Five Accomplishments: A Framework for Obtaining Customer Feedback in a Health Service Community Learning Disability Team. British Journal of Learning Disabilities, 26 (3). pp. 94-99. ISSN 13544187
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Abstract
The usefulness of using the philosophy of normalisation and, in particular, O`Brien`s (1992) Five Accomplishments as a basis for evaluating client satisfaction with a community based health service learning disabilities team was examined. A survey of a group of people with mild learning disabilities took place using the Five Accomplishments as a framework for a semi-structured interview. Areas of client satisfaction and dissatisfaction are discussed in the context of the use of a value-based means of obtaining feedback from clients. Limitations of interviewing techniques and specifically those used in this study are reviewed.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | Learning Disability; Community Learning Disability Team; Customer Feedback; Normalisation; Five Accomplishments; Health Services |
| Subjects: | C800 Psychology |
| Department: | Faculties > Health and Life Sciences > Psychology |
| Depositing User: | Paul Burns |
| Date Deposited: | 17 Nov 2014 12:11 |
| Last Modified: | 17 Dec 2023 15:31 |
| URI: | https://nrl.northumbria.ac.uk/id/eprint/18210 |
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