Emotion management and organizational functions: A case study of patterns in a not-for-profit organization

Callahan, Jamie (2001) Emotion management and organizational functions: A case study of patterns in a not-for-profit organization. Human Resource Development Quarterly, 11 (3). pp. 245-267. ISSN 1044-8004

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Official URL: https://doi.org/10.1002/1532-1096(200023)11:3<245:...

Abstract

This case study of a not‐for‐profit organization uses Hochschild's emotion systems theory and Parsons's social systems theory to examine the purposes for which organizational members managed their experience or expression of emotion. The study found that emotion work actions were attributed to all four system functions of Parsons's theory. The study shows that it may be possible to use emotion work actions by individuals to take a distributed view of organization‐level phenomena.

Item Type: Article
Subjects: N600 Human Resource Management
Department: Faculties > Business and Law > Newcastle Business School > Business and Management
Depositing User: Paul Burns
Date Deposited: 09 May 2018 15:09
Last Modified: 09 May 2018 15:09
URI: http://nrl.northumbria.ac.uk/id/eprint/34215

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