Performance management in the voluntary sector – responding to complexity

Lowe, Toby (2017) Performance management in the voluntary sector – responding to complexity. Voluntary Sector Review, 8 (3). pp. 319-331. ISSN 2040-8056

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Official URL: http://dx.doi.org/10.1332/204080517X15006273841592

Abstract

This paper reviews the rise of new public management approaches to performance management in the voluntary sector and argues that outcome-based performance management – the dominant paradigm for performance management in the sector – fails to respond to the complex nature of voluntary sector challenges and activity. The paper argues that we need a new paradigm for performance management, which focuses on learning and improvement of practice, not on accountability for outcomes.

Item Type: Article
Uncontrolled Keywords: funding, performance management, evaluation, complexity
Subjects: N600 Human Resource Management
Department: Faculties > Business and Law > Newcastle Business School > Business and Management
Depositing User: Paul Burns
Date Deposited: 21 Feb 2019 15:49
Last Modified: 21 Feb 2019 15:49
URI: http://nrl.northumbria.ac.uk/id/eprint/38184

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