Stakeholders’ perceptions and reputational antecedents: A review of stakeholder relationships, reputation and brand positioning

Shams, Riad (2015) Stakeholders’ perceptions and reputational antecedents: A review of stakeholder relationships, reputation and brand positioning. Journal of Advances in Management Research, 12 (3). pp. 314-329. ISSN 0972-7981

[img]
Preview
Text
AAM_Shams_JAMR_2015_Stakeholders’ perceptions and reputational antecedents.pdf - Accepted Version

Download (788kB) | Preview
Official URL: https://doi.org/10.1108/JAMR-08-2014-0050

Abstract

Purpose– It is recognised that reputation is a relational construct; however the impact of stakeholders’ various relational dimensions on their perceptions to influence reputation is not widely understood. The purpose of this paper is to add to the current understanding of stakeholders’ relationships, interactions, their subsequent relational dimensions and its impact on stakeholders’ perceptions to further influence relational reputation. Design/methodology/approach– This paper takes a case study approach. Findings– The findings of this study recognise the impact of relationship marketing (RM) on the influence of stakeholders’ perceptions. It discusses how RM substantiate the pertinent authenticity (symbolises reputation), relevance and differentiation (represent brand positioning) of an organisation’s profile and/or their market offerings, in relation to the interest of the target market through the cause and consequence of stakeholder relationships and interactions to influence their perceptions. The findings acknowledge 11 RM dimensions that have relational implications to nurture stakeholders’ perceptions and subsequent relational reputation, which appear viable across industries and markets. Originality/value– Underlying the cause and consequence of stakeholder relationships and interactions; these 11 RM dimensions emerge as antecedents to form/reform relational reputation. Further academic and professional implications of the findings are briefly discussed.

Item Type: Article
Uncontrolled Keywords: Relationship marketing, Corporate communications, Reputation, Brand positioning, Stakeholder relationships
Subjects: N500 Marketing
Department: Faculties > Business and Law > Newcastle Business School > Business and Management
Depositing User: Elena Carlaw
Date Deposited: 12 Aug 2019 10:43
Last Modified: 02 Sep 2019 15:45
URI: http://nrl.northumbria.ac.uk/id/eprint/40308

Actions (login required)

View Item View Item

Downloads

Downloads per month over past year

View more statistics


Policies: NRL Policies | NRL University Deposit Policy | NRL Deposit Licence