The Creak of the Back Gate: playwriting techniques in a service design concept

Taylor, Louise and Parkinson, David (2012) The Creak of the Back Gate: playwriting techniques in a service design concept. Touchpoint, 4 (2). pp. 38-41. ISSN 1868-6052

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Abstract

The delivery of a service is frequently compared to the delivery of a theatrical performance or play, and the similarities are easy to see. Both live (or die) on the strength of a connection created between performer (service provider) and audience (service users). However, the point of service delivery is not where the similarities between service design and theatre begin: they can, in fact, be traced back to a performance’s origins in the craft of the playwright.

Item Type: Article
Subjects: W200 Design studies
W400 Drama
Department: Faculties > Arts, Design and Social Sciences > School of Design > Northumbria Design
Depositing User: Louise Taylor
Date Deposited: 20 Sep 2012 15:38
Last Modified: 10 Aug 2015 11:05
URI: http://nrl.northumbria.ac.uk/id/eprint/9063

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