Considering complexity in simple solutions: what’s so complicated about Skype?

Taylor, Teri (2014) Considering complexity in simple solutions: what’s so complicated about Skype? International Journal of Systems and Society, 1 (1). pp. 35-52. ISSN 2327-3984

Text (Article)
taylor_IJSS 1(1) article.pdf - Published Version

Download (3MB) | Preview
[img] Text (Permission form)
taylor permission IJSS_signed.pdf - Other
Restricted to Repository staff only

Download (90kB) | Request a copy
Official URL:


Video-based communications technologies are not new. However, with increasing drivers for efficiency and cost-effectiveness in higher education, the use of this technology is being explored for what have traditionally been face-to-face activities. This article conceptualises the intricacies of influencing factors affecting the performance of video-based communications in student support activities. Considering video-based communication within student support as a complex adaptive system, the author aims to illustrate how a multitude of intrinsic and extrinsic variables interact and impact upon individual experiences. Using an illustrative diagram, the article explores how psychology and behavioural aspects integrate with communications theory, technological experience, task objectives and social presence theory to necessitate careful consideration of individual need and purpose when planning for technological implementation.

Item Type: Article
Subjects: X300 Academic studies in Education
Department: Faculties > Health and Life Sciences > Social Work, Education and Community Wellbeing
Depositing User: Teri Taylor
Date Deposited: 09 Dec 2013 15:45
Last Modified: 01 Aug 2021 08:32

Actions (login required)

View Item View Item


Downloads per month over past year

View more statistics