Human-data interaction in the context of care: Co-designing family civic data interfaces and practices

Bowyer, Alex, Wheater, Stuart, Montague, Kyle, Wilson, Rob and Snape, Matthew (2019) Human-data interaction in the context of care: Co-designing family civic data interfaces and practices. In: CHI 2019 - ACM Conference on Human Factors in Computing Systems 2019, 4-9 May 2019, Glasgow, UK.

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Abstract

By storing data about citizens for the purposes of service provision, private and public organizations have disempowered the people they serve, shifting the balance of power toward themselves as data holders. Through three co-production engagements involving families receiving “early help” support from their local authority and support workers involved in supplying this care, we have identified existing data usage practices, explored the impact of those practices upon the supported families, and co-designed new and improved approaches - both technological and practice-based - that are perceived to offer families fairer treatment, greater influence, and to benefit from better decision-making. Our findings show that by applying Human-Data Interaction and giving supported families direct access to see and manipulate their own data, both during and outside of the support engagement, the locus of decision-making could be shifted towards the data subject.

Item Type:	Conference or Workshop Item (Paper)
Uncontrolled Keywords:	Boundary objects, Data access, Family civic data, Family data interaction, Human-data interaction, Interaction design, Locus of decision-making, Participatory design, Storyboarding
Subjects:	G400 Computer Science
Department:	Faculties > Business and Law > Newcastle Business School
Depositing User:	Paul Burns
Date Deposited:	15 Aug 2019 11:26
Last Modified:	19 Nov 2019 09:46
URI:	http://nrl.northumbria.ac.uk/id/eprint/40356

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