Opening the black box: The mediating roles of organisational systems and ambidexterity in the HRM-performance link in public sector organisations

Plimmer, Geoff, Bryson, Jane and Teo, Stephen (2017) Opening the black box: The mediating roles of organisational systems and ambidexterity in the HRM-performance link in public sector organisations. Personnel Review, 46 (7). pp. 1434-1451. ISSN 0048-3486

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Official URL: https://doi.org/10.1108/PR-10-2016-0275

Abstract

Purpose
The purpose of this paper is to explore how HIWS may shape organisational capabilities, in particular organisational ambidexterity (OA) – the ability to be both adaptable to the wider world, and internally aligned so that existing resources are used well. Given the demands on public agencies to manage conflicting objectives, and to do more with less in increasingly complex environments, this paper improves our understanding of how HIWS can contribute to public sector performance. The paper sheds light inside the black box of the HIWS/organisational performance link.

Design/methodology/approach
This multi-level quantitative study is based on a survey of 2,123 supervisory staff, and 9,496 non-supervisory employees in 56 government organisations.

Findings
The study identifies two paths to organisational performance. The first is a direct HIWS performance link. The second is a double mediation model from HIWS to organisational systems, to OA and then performance.

Practical implications
A focus on developing HIWS provides an alternative means to public sector performance, than restructuring or other performative activities.

Originality/value
This is one of the few studies that explore how HIWS can develop collective as well as individual capabilities. Studies in the public sector are particularly rare.

Item Type: Article
Uncontrolled Keywords: Quantitative, Organisational performance, Public administration, Organisational systems, Conflicting objectives, High involvement work systems, Organisational ambidexterity
Subjects: N100 Business studies
N200 Management studies
Department: Faculties > Business and Law > Newcastle Business School
Depositing User: Rachel Branson
Date Deposited: 18 Jan 2022 16:56
Last Modified: 18 Jan 2022 17:00
URI: http://nrl.northumbria.ac.uk/id/eprint/48201

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