Intersectional identities and career progression in retail: the experiences of minority-ethnic women

Kele, Juliet, Cassell, Catherine, Ford, Jackie and Watson, Kathryn (2022) Intersectional identities and career progression in retail: the experiences of minority-ethnic women. Gender, Work & Organization. pp. 1-21. ISSN 0968-6673 (In Press)

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Contributing to scholarship on diversity and inclusion (D&I) and careers within UK retailing, this paper documents the lived experiences of minority-ethnic women working in retail. Given the extensive research on both the career obstacles faced by women in a highly feminized sector and the disadvantages experienced by minority-ethnic workers in the UK labor market more broadly, consideration of social identity categories beyond gender and their impact on retailing careers in the existing literature is limited. Here we use intersectionality theory to explain how individual-level identity categories, such as gender, ethnicity and religion, intersect with wider organisational practices, which disadvantage the career progression of minority-ethnic women in UK retail. In a service-driven sector dependent upon consumers, we conclude that there is a need to consider intersectional identity experiences and power relations within the customer-employee relationship, as this disproportionately affects minority-ethnic women and the realization of their career goals in retail.

Item Type: Article
Additional Information: Funding information: Economic and Social Research Council.
Uncontrolled Keywords: career progression, inequality, intersectionality, minority-ethnic women, retail sector
Subjects: N100 Business studies
N600 Human Resource Management
Department: Faculties > Business and Law > Newcastle Business School
Depositing User: Elena Carlaw
Date Deposited: 11 Mar 2022 10:04
Last Modified: 28 Mar 2022 08:00

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