Vlachos, Ilias (2014) A Conceptual Framework of Reverse Logistics Impact on Firm Performance. In: British Academy of Management (BAM) Conference, 9-11 September 2014, Belfast.
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Abstract
This study aims to examine the reverse logistics factors that impact upon firm performance. We review reverse logistics factors under three research streams: (a) resource-based view of the firm, including: Firm strategy, Operations management, and Customer loyalty (b) relational theory, including: Supply chain efficiency, Supply chain collaboration, and institutional theory, including: Government support and Cultural alignment. We measured firm performance with 5 measures: profitability, cost, innovativeness, perceived competitive advantage, and perceived customer satisfaction. We discuss implications for research, policy and practice.
| Item Type: | Conference or Workshop Item (Paper) |
|---|---|
| Subjects: | N100 Business studies N200 Management studies N900 Others in Business and Administrative studies |
| Department: | Faculties > Business and Law > Newcastle Business School |
| Depositing User: | Ilias Vlachos |
| Date Deposited: | 15 Sep 2014 08:09 |
| Last Modified: | 17 Dec 2023 15:25 |
| URI: | https://nrl.northumbria.ac.uk/id/eprint/17587 |
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