Consumerisation of IT: Mitigating risky user actions and improving productivity with nudging

Yevseyeva, Iryna, Morisset, Charles, Turland, James, Coventry, Lynne, Groß, Thomas, Laing, Christopher and van Moorsel, Aad (2014) Consumerisation of IT: Mitigating risky user actions and improving productivity with nudging. Procedia Technology, 16. pp. 508-517. ISSN 2212-0173

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Abstract

In this work we address the main issues of IT consumerisation that are related to security risks, and propose a ‘soft’ mitigation strategy for user actions based on nudging, widely applied to health and social behaviour influence. In particular, we propose a complementary, less strict, more flexible Information Security policies, based on risk assessment of device vulnerabilities and threats to corporate data and devices, combined with a strategy of influencing security behaviour by nudging. We argue that nudging, by taking into account the context of the decision-making environment, and the fact that the employee may be in better position to make a more appropriate decision, may be more suitable than strict policies in situations of uncertainty of security related decisions.

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