Emotional Labour and TQM: A Labour Process Analysis

Taylor, Steve (1996) Emotional Labour and TQM: A Labour Process Analysis. In: Fourteenth Annual International Labour Process Conference, March 1996, Birmingham.

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Item Type: Conference or Workshop Item (Paper)
Subjects: L300 Sociology
N100 Business studies
Department: Faculties > Arts, Design and Social Sciences > Social Sciences
Depositing User: Becky Skoyles
Date Deposited: 28 Apr 2016 12:51
Last Modified: 12 Oct 2019 19:30
URI: http://nrl.northumbria.ac.uk/id/eprint/26710

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