An Investigation of ISO 9000 Implementation Issues In Saudi Arabia Manufacturing Industry

Albadran, Abdullah (2015) An Investigation of ISO 9000 Implementation Issues In Saudi Arabia Manufacturing Industry. Doctoral thesis, Northumbria University.

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Abstract

Since the introduction of ISO 9000 in 1987 there has been a tremendous growth in the number of companies seeking registration and certification, both in developed and developing countries. Although there is a wealth of literature on ISO 9000 implementation in developed countries and in some developing countries, it was found that there is relatively little materials related to recent study on the factors that influence ISO 9000 implementation in Saudi manufacturing industry. This topic has not received enough attention and certainly there is lack of these studies in the Middle East countries. Therefore, the aim of this research is to investigate, identify and analyse the factors that influence implementation of ISO 9000 in Saudi manufacturing industries.

Both questionnaires and pairwise comparison interviews were employed to achieve the study objectives. The questionnaire aimed to investigate the ISO 9000 implementation factors in Saudi manufacturing industry, while pairwise comparison interviews aimed to rank the priorities of the most important factors. In terms of data analysis, a variety of analytical tools were used to deal with qualitative/quantitative and objective/subjective nature of the study. The tools used include multiple regression analysis, hypothesis testing and Analytical hierarchy process (AHP), Data analysis is contribution of this research to enhance a body of knowledge concerning ISO 9000 in relation to manufacturing organizations in Saudi Arabia. The findings revealed that top management support, work system and quality guidelines are the most important factors influencing the successful implementation of ISO 9000 in the manufacturing industry. Additionally, AHP result shows that Saudi manufacturing organisations should be aware of three main factors in order to successfully implement ISO 9000. These factors are; top management commitment, customer satisfaction and training and education. This research will fill the gaps in the existing literature. Moreover, the result of the findings from this industrial survey is also applicable to some extent to ISO implementation in the other Arab countries.

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