The impacts of personal stress upon critical project decision making in construction

Blackhall, Ian and Littlemore, Michelle (2010) The impacts of personal stress upon critical project decision making in construction. Built and Natural Environment Research Papers, 3 (1). pp. 7-16. ISSN 1756-2473

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Abstract

The range of responsibilities for construction managers has become increasingly complex due to additional legal requirements and more widespread stakeholder involvements. These additional pressures potentially impact on the integrity of managers’ decisions when advancing building projects safely and efficiently. The aim of the study is to develop a greater understanding of the direct and indirect effects of work stress upon the critical decision making practice of those charged with significant responsibility in construction projects. Fifty-five questionnaires and a further five interviews were completed by construction project development managers to test and ascertain the hypothesis: “What are the effects of accumulated personal stress buildup upon important project decision making and how can this be managed by construction managers?” The results of the survey indicated that stress is highly subjective and not readily assigned to specific decision making impacts for all managers. However, in terms of the mitigation of stress upon decisions, the results of this study revealed that decision confidence in relation to managerial support had the greatest overall influence upon decision clarity and outcome.

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