Investigating the view of quality management success factors amongst future early career operations managers

Shokri, Alireza and Nabhani, Farhad (2018) Investigating the view of quality management success factors amongst future early career operations managers. In: QMOD 2017 - 21st Quality Management and Organisational Development Conference, 21st - 24th August 2018, Cardiff, Wales.

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Abstract

Purpose - This research aims to investigate the gap between the current vision and knowledge of future early career operations managers (OM) and common strategic total quality management (TQM) frameworks such as Malcolm Baldrige National Quality Awards (MBNQA).

Design/Methodology/Approach - A survey questionnaire for different groups of participants as current higher education students was developed to identify the gap and analyse the significance of these groups on the factors in TQM framework. The Kruskal-Wallis test as the non-parametric quantitative analysis technique was adopted for this research.

Findings – A new set of TQM factors with necessity of more knowledge and understanding of future generation was identified, followed by identification of clear differences amongst different groups of this generation.

Practical Implications – A sustainable OM practice needs managers and leaders with a sustainable knowledge development of quality management (QM); and as the result of this study, the current vision of future young operations managers would not echo this.

Research Limitations/Implication – This research study contributed significantly to the existing research about common QM models and their integration with theories relevant to organisational culture. The data collection could have been extended further in the higher education sector or beyond that.

Originality/Value - This study has a systematic, non-parametric approach towards currently fragmented QM analysis, and is integrated with human resource and visionary elements of future young OM and universal QM models and theories.

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