Performance management in the voluntary sector – responding to complexity

Lowe, Toby (2017) Performance management in the voluntary sector – responding to complexity. Voluntary Sector Review, 8 (3). pp. 319-331. ISSN 2040-8056

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Abstract

This paper reviews the rise of new public management approaches to performance management in the voluntary sector and argues that outcome-based performance management – the dominant paradigm for performance management in the sector – fails to respond to the complex nature of voluntary sector challenges and activity. The paper argues that we need a new paradigm for performance management, which focuses on learning and improvement of practice, not on accountability for outcomes.

Item Type:	Article
Uncontrolled Keywords:	funding, performance management, evaluation, complexity
Subjects:	N600 Human Resource Management
Department:	Faculties > Business and Law > Newcastle Business School
Depositing User:	Paul Burns
Date Deposited:	21 Feb 2019 15:49
Last Modified:	19 Nov 2019 09:47
URI:	http://nrl.northumbria.ac.uk/id/eprint/38184

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