Quality assurance process management in transnational education services: A research note on strategic direction

Shams, Riad, Vrontis, Demetris, Thrassou, Alkis and Christofi, Michael (2018) Quality assurance process management in transnational education services: A research note on strategic direction. In: 11th Annual Conference of the EuroMed Academy of Business: Research Advancements in National and Global Business Theory and Practice. September 12-14 2018 Valletta, Malta. EuroMed Academy of Business Conference Book of Proceedings (11). EuroMed Press, pp. 316-319. ISBN 9789963711680

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The purpose of this research note is to concisely point out the contemporary issues and concerns in quality assurance (QA) process management in transnational higher education, in order to develop a strategic research direction for future research. This theoretical review based paper demonstrates thatbalancing the external and internal stakeholders’ influences on the QA process management in transnational education (TNE) services is a major challenge of the contemporary higher education industry. The review precises a strategic direction towards a research agenda in QA process management in TNE service. Specifically, it accentuates that investigating (a) the TNE exporting institutional QA requirements as internal influence, and (b) the TNE importing country’s government and market agencies’ QA requirements as external influence, in order to work toward an integrated QA process management framework, would be the steering elements and critical factors of success of TNEs’ competency in confronting their QA challenges. These insights may constitute guiding principles and/or directions for researchers in the field, and valuable guidance to education practitioners.

Item Type: Book Section
Uncontrolled Keywords: quality assurance process management, higher education service management, transnational education
Subjects: N200 Management studies
X900 Others in Education
Depositing User: Elena Carlaw
Date Deposited: 13 Aug 2019 15:22
Last Modified: 10 Oct 2019 16:04
URI: http://nrl.northumbria.ac.uk/id/eprint/40339

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