Artificial Intelligence and Knowledge Sharing: Contributing Factors to Organizational Performance

Olan, Femi, Arakpogun, Emmanuel, Suklan, Jana, Nakpodia, Franklin, Damij, Nadja and Jayawickrama, Uchitha (2022) Artificial Intelligence and Knowledge Sharing: Contributing Factors to Organizational Performance. Journal of Business Research, 145. pp. 605-615. ISSN 0148-2963

Preview	Text 1-s2.0-S0148296322002387-main.pdf - Published Version Available under License Creative Commons Attribution 4.0. Download (1MB) | Preview
Preview	Text JBR_SI_23_02_2022.pdf - Accepted Version Available under License Creative Commons Attribution Non-commercial No Derivatives 4.0. Download (352kB) | Preview

Abstract

The evolution of organizational processes and performance over the past decade has been largely enabled by cutting-edge technologies such as data analytics, artificial intelligence (AI), and business intelligence applications. The increasing use of cutting-edge technologies has boosted effectiveness, efficiency and productivity, as existing and new knowledge within an organization continues to improve AI abilities. Consequently, AI can identify redundancies within business processes and offer optimal resource utilization for improved performance. However, the lack of integration of existing and new knowledge makes it problematic to ascertain the required nature of knowledge needed for AI’s ability to optimally improve organizational performance. Hence, organizations continue to face reoccurring challenges in their business processes, competition, technological advancement and finding new solutions in a fast-changing society. To address this knowledge gap, this study applies a fuzzy set-theoretic approach underpinned by the conceptualization of AI, knowledge sharing (KS) and organizational performance (OP). Our result suggests that the implementation of AI technologies alone is not sufficient in improving organizational performance. Rather, a complementary system that combines AI and KS provides a more sustainable organizational performance strategy for business operations in a constantly changing digitized society.

Actions (login required)

View Item

Downloads