Designing for the Embedding of Employee Voice

Abdulgalimov, Dinislam, Kirkham, Reuben, Lindsay, Stephen, Vlachokyriakos, Vasilis, Nicholson, James, Dao, Emily, Kos, Daniel, Jitnah, Daniel, Briggs, Pamela and Olivier, Patrick (2022) Designing for the Embedding of Employee Voice. Proceedings of the ACM on Human-Computer Interaction. ISSN 2573-0142 (In Press)

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Abstract

Previous research on employee voice has sought to design technological solutions that address the challenges of speaking up in the workplace. However, effectively embedding employee voice systems in organisations requires designers to engage with the social processes, power relations and contextual factors of individual workplaces. We explore this process within a university workplace through a research project responding to a crisis in educational service delivery arising from the COVID-19 pandemic. Within a successful three-month staff-led engagement, we examined the intricacies of embedding employee voice, exploring how the interactions between existing actors impacted the effectiveness of the process. We sought to identify specific actions to promote employee voice and overcome barriers to its successful establishment in organisational decision-making. We highlight design considerations for an effective employee voice system that facilitates embedding employee voice, including assurance, bounded accountability and bias reflexivity.

Item Type: Article
Uncontrolled Keywords: employee voice, anonymous online communities, workplace, enterprise social networks
Subjects: G500 Information Systems
X900 Others in Education
Department: Faculties > Engineering and Environment > Computer and Information Sciences
Faculties > Health and Life Sciences > Psychology
Depositing User: John Coen
Date Deposited: 28 Nov 2022 14:38
Last Modified: 28 Nov 2022 14:45
URI: https://nrl.northumbria.ac.uk/id/eprint/50751

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