Crisis Communication

Jin, Yan and Vijaykumar, Santosh (2023) Crisis Communication. In: The International Encyclopedia of Health Communication. Wiley-Blackwell, Hoboken, NJ, pp. 1-9. ISBN 9781119678816; 9780470673959

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Abstract

This entry provides an overview of public health crises and public health crisis communication, grounded in crisis communication and literature around emerging infectious disease outbreaks (IDOs). It lays down the theoretical foundations for communication and crisis information management in times of public health risks and emergencies, heralded by two conceptual frameworks developed specifically to tackle IDOs and applicable to other health crises: Vijaykumar et al.’s risk amplification through media spread (RAMS) framework and Jin et al.’s infectious disease threat (IDT) appraisal model. It outlines key crisis communicative behaviors of individuals, including crisis information seeking and sharing (CISS) and crisis information vetting, summarizing empirical evidences in the context of IDOs. The rise of online misinformation as a critical concern in the communication management of IDOs and emerging interventions to combat this threat are further examined. Unique challenges and opportunities embedded in public health crisis communication (e.g., overcoming unintended effects of public health crisis communication) are identified for future research.

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