Items where Author is "Ozuem, Wilson"

Datson, Peter, Ozuem, Wilson, Howell, Kerry and Lancaster, Geoff (2021) Beyond the game: perceptions and practices of sports sponsorship in German SMEs. Qualitative Market Research: An International Journal, 24 (5). pp. 632-652. ISSN 1352-2752

Ozuem, Wilson, Ranfagni, Silvia, Willis, Michelle, Rovai, Serena and Howell, Kerry (2021) Exploring customers' responses to online service failure and recovery strategies during Covid‐19 pandemic: An actor–network theory perspective. Psychology & Marketing, 38 (9). pp. 1440-1459. ISSN 0742-6046

Ozuem, Wilson, Willis, Michelle, Howell, Kerry, Lancaster, Geoff and Ng, Raye (2021) Determinants of online brand communities’ and millennials’ characteristics: A social influence perspective. Psychology & Marketing, 38 (5). pp. 794-818. ISSN 0742-6046

Patten, Elena, Ozuem, Wilson and Howell, Kerry (2020) Service quality in multichannel fashion retailing: an exploratory study. Information Technology & People, 33 (4). pp. 1327-1356. ISSN 0959-3845

Ozuem, Wilson, Howell, Kerry and Lancaster, Geoff (2019) Consumption and communication perspectives of IT in a developing economy. Technology Analysis & Strategic Management, 31 (8). pp. 929-942. ISSN 0953-7325

Ozuem, Wilson, Howell, Kerry and Lancaster, Geoff (2018) Developing technologically induced environments: the case of the Nigerian banking sector. Journal of Financial Services Marketing, 23 (1). pp. 50-61. ISSN 1363-0539

Ozuem, Wilson, Patel, Amisha, Howell, Kerry and Lancaster, Geoff (2017) An exploration of consumers' response to online service recovery initiatives. International Journal of Market Research, 59 (1). pp. 97-115. ISSN 1470-7853

Ozuem, Wilson, Howell, Kerry and Lancaster, Geoff (2016) Understanding technologically-induced customer services in the Nigerian banking sector: the internet as a post-modern phenomenon. International Journal of Information Technology and Management, 15 (3). pp. 272-290. ISSN 1461-4111