What can we learn from "leading" service practitioners about business excellence?

Robson, Andrew and Prabhu, Vas (2001) What can we learn from "leading" service practitioners about business excellence? Managing Service Quality, 11 (4). pp. 249-261. ISSN 0960-4529

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Official URL: http://dx.doi.org/10.1108/EUM0000000005610
Item Type: Article
Uncontrolled Keywords: Service industries, excellence
Subjects: N600 Human Resource Management
Department: Faculties > Business and Law > Newcastle Business School > Corporate and Executive Development
Depositing User: EPrint Services
Date Deposited: 11 Aug 2008 15:53
Last Modified: 08 May 2017 23:23
URI: http://nrl.northumbria.ac.uk/id/eprint/177

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