Robson, Andrew and Prabhu, Vas (2001) What can we learn from "leading" service practitioners about business excellence? Managing Service Quality, 11 (4). pp. 249-261. ISSN 0960-4529
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What can we learn from leading service practitioners about business excellence.pdf - Accepted Version Download (339kB) | Preview |
Official URL: http://dx.doi.org/10.1108/EUM0000000005610
| Item Type: | Article |
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| Uncontrolled Keywords: | Service industries, excellence |
| Subjects: | N600 Human Resource Management |
| Department: | Faculties > Business and Law > Newcastle Business School |
| Depositing User: | EPrint Services |
| Date Deposited: | 11 Aug 2008 15:53 |
| Last Modified: | 17 Dec 2023 11:36 |
| URI: | https://nrl.northumbria.ac.uk/id/eprint/177 |
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