Turning consumer frowns into smiles: the art of service recovery

Hart, David (2010) Turning consumer frowns into smiles: the art of service recovery. Singapore Marketer, 3.

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Item Type: Article
Subjects: N500 Marketing
N900 Others in Business and Administrative studies
Department: Faculties > Business and Law > Newcastle Business School > Business and Management
Depositing User: Helen Pattison
Date Deposited: 11 Oct 2012 09:45
Last Modified: 29 Jun 2017 11:30
URI: http://nrl.northumbria.ac.uk/id/eprint/9595

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