Hart, David (2010) Turning consumer frowns into smiles: the art of service recovery. Singapore Marketer, 3.
Full text not available from this repository. (Request a copy)| Item Type: | Article |
|---|---|
| Subjects: | N500 Marketing N900 Others in Business and Administrative studies |
| Department: | Faculties > Business and Law > Newcastle Business School |
| Depositing User: | Helen Pattison |
| Date Deposited: | 11 Oct 2012 09:45 |
| Last Modified: | 19 Nov 2019 09:53 |
| URI: | http://nrl.northumbria.ac.uk/id/eprint/9595 |
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