Part-time workers’ responses to electronic performance monitoring

Jeske, Debora and Santuzzi, Alecia (2014) Part-time workers’ responses to electronic performance monitoring. International Journal of Working Conditions, 8. pp. 63-82. ISSN 2182-4096

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Abstract

The present study examined whether the presence of electronic performance monitoring at work would yield lower perceptions of control, job satisfaction, and commitment among part-time employees. This group of employees has not been traditionally examined in electronic monitoring research. We also tested whether the presence of electronic performance monitoring indirectly decreases citizenship behaviours and increases turnover behaviours through perceived control, satisfaction, and commitment. The sample included 208 students who worked part-time (no more than 30 hours per week). The data were collected using a two-part survey which assessed job attitudes, perceived control, intentions and behaviours, as well as type of monitoring being used in the workplace. The presence of electronic performance monitoring had a significant negative relationship with perceived control and job attitudes. Electronic monitoring indirectly predicted more self-reported turnover behaviour through perceived control, job attitudes, and intentions. The results suggest that monitoring might be an important situational factor that negatively influences employee attitudes and behaviours. The findings suggest that lower working hours within the organisation do not necessarily inure these employees to the effects of monitoring compared to their full-time colleagues, particularly when the performance standards are similarly demanding.

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